Ban appeal ShadowZ Options

[ShadowZ]

Greetings, for some reason a admin that signed by the name "alf" if I remember correctly has just banned me for hacking???
Between this account and my main one that i would rather not go back too i have over 500h on your servers and played with pretty much all the sm members, im definatly not a hacker so I have no clue what this is about.


Gamename: ShadowZ
Steam Profile: http://steamcommunity.com/profiles/76561198390308012/
Time: 1 hour ago
Circumstances: Game was outpost, i was playing with the polehammer and was in the point lead for agatha (the attacking army) no tk no team attack, nothing in chat and all of the sudden i get kicked and banned.

I hope this gets cleared up fast because the only times i play chiv is on your server.

Thanks in advance.

[Sir Robin (not s...]

Hi ShadowZ,

While bucket did have input it your banning, it wasn't his ban. Our standard practice is to wait for the admin who banned you to state his or hers reasons and to make a decision whether to lift it or not. If this doesn't happen in 3 days your ban will be lifted, at least temporarily.

Please note, that the admin has used a net-id ban. To lift these bans we need to restart the server, which may take some additional time.

There is one more thing that I want to mention. In some games you seem to have quite high packet loss (400+ or even 900+). Normally this should be below 1. While your ping remains normal, this high packet loss makes blocking your attacks extremely difficult. There are guides out there which can help you diagnose and fix the problem.

Cheers,
Robin